Effective Date: January 15, 2025

 

Welcome to DxVet!

Whether you found us through an online search or are here to use our diagnostic services, courses, or exclusive content, we’re thrilled to have you with us. This document, formally referred to as the “Terms and Conditions of Use,” sets out the rules for using the DxVet.pt website. By accessing and using our site, you agree to these terms. We know they might not be the most exciting read, but they’re essential to ensure a safe and transparent experience for everyone. Please read them carefully, as they explain the responsibilities between you (“client,” “user,” or “you”) and DxVet (“we” or “our”).

If you’re in a hurry, here’s the gist: don’t misuse the site, respect our content, and don’t engage in any illegal, questionable, or just plain strange activities. Now, let’s dive into the details.

 

Definitions

• Client: Refers to any veterinarian, veterinary clinic, or authorized professional using our services.

• We/Site: Refers to DxVet, our website, services, and any associated digital platforms.

• Clinical Case: A set of diagnostic information, including images, videos, and patient history, submitted for analysis.

• Services: Includes one-time digital products, courses, free templates, and tele-diagnostic services provided by DxVet.

 

The Basics (or “What You’re Agreeing To”)

By accessing and using our site, you:

1. Confirm that you are legally allowed to do so (no cats, dogs, or goldfish pretending to be humans, please).

2. Agree to these terms in full.

3. Acknowledge that if these terms are updated, the new version will be posted here with the corresponding date. Continued use of the site after changes means you agree to them. No virtual handshake is needed—your clicks are confirmation enough.

 

Our Services

Digital Products

• One-time purchases of eBooks, guides, and templates available on our site.

Free Templates

• Available for free, but the client must provide their email address to access them.

• By downloading, you agree to be automatically subscribed to our monthly newsletter (you can unsubscribe at any time).

Monthly Newsletters

• Our newsletters contain updates, tips, and exclusive content.

• Any purchase or free download on our site automatically subscribes you to the newsletter. You can unsubscribe via the link provided in each email.

Tele-Diagnostic Service

• Pay-Per-Case: Single case submission with no ongoing commitment.

• Monthly Subscription: Automatic billing every 30 days. You can cancel at any time, but an initial setup fee applies.

• Annual Subscription: Monthly billing for 12 months. You can cancel at the end of the first year or any renewal period without additional fees.

• Submissions are made via Google Workspace (shared folders or forms with images/videos uploaded). Google Workspace’s Terms of Service apply to all data exchanged.

• Reports are delivered digitally via Google Workspace.

 

How Tele-Diagnostics Works

1. Case Submission:

   • Submit your clinical case, including all relevant images, videos, and patient history, through the designated form or shared folder.

2. Report Delivery:

   • After review, you’ll receive a detailed report with differential diagnoses and recommended next steps within 24 business hours.

 

Our Responsibilities vs. Yours (Let’s Be Fair)

We Promise:

• To review submitted materials and provide professional, detailed reports.

• To meet deadlines, barring emergencies like technical failures or unforeseen circumstances.

You Promise:

• To send clear, high-quality images and videos (blurry photos of your thumb don’t count).

• To ensure you have the owner’s permission to share case details with us.

Disclaimer

• While we strive for accuracy, we don’t guarantee that our reports will address all diagnostic needs.

• DxVet is not responsible for:

  • Misinterpretation or misuse of our reports.

  • Delays in submissions or processing due to technical issues.

  • Treatment outcomes based on our reports.

Our Responsibilities:

• To provide diagnostic reports based on the information submitted. However:

  • We don’t guarantee results or prevent adverse outcomes, including the death of an animal.

  • We’re not responsible for cases submitted without the owner’s authorization.

  • Low-quality images/videos will count as a used case, with no refund or credit.

Your Responsibilities:

• To ensure all submissions comply with local regulations, including obtaining owner consent to share medical records.

• To send clear diagnostic images/videos and accurate patient histories.

• To use our reports as guidance but confirm diagnoses and treatment plans with your own professional expertise.

 

Google Workspace and Data Management

• Our tele-diagnostic services use Google Workspace for information exchange. By using these services, you also agree to Google Workspace’s Terms of Service.

• Clients are responsible for ensuring the security of data shared on this platform.

 

Payment and Subscription Policies

Pay-Per-Case:

• Payment is made at the time of case submission.

Monthly Subscriptions:

• Automatic billing every 30 days.

• You can cancel at any time. The initial subscription includes a one-time setup fee.

• 14-Day Cooling-Off Period: If you cancel within the first 14 days, you’ll receive a refund, except for any cases already analyzed (€42 + VAT per case).

Annual Subscriptions:

• Monthly billing for 12 months.

• You can cancel up to 30 days before the end of the period without additional fees.

Courses:

• Cancellation within the first 14 days: full refund. After this period, a 50% refund applies. Cancellations with less than 45 days’ notice are non-refundable.

• Rescheduling with less than 45 days’ notice incurs a €300 + VAT fee.

Digital Products:

• No refunds are accepted after payment and download.

 

Intellectual Property

• All content on our site is owned by DxVet or used with permission.

• You may browse and learn, but don’t copy, publish, or modify our content without authorization.

 

What You Share with Us

• By submitting suggestions or feedback, you grant us a worldwide, royalty-free license to use the content.

• Refer to our Privacy Policy for more details on how we handle your data.

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What NOT to Do on Our Site

• No illegal activities, hacking, or spamming.

• Don’t publish confidential patient information.

• Violations may result in access restrictions.

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Limitation of Liability

• The site and content are provided “as is.”

• We’re not liable for direct, indirect, or incidental damages arising from the use of our site.

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Disputes and Legal Matters

• DxVet is based in Portugal, and our legal jurisdiction is also Portuguese.

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Contact Us

• Email: geral@dxvet.pt

• We’re here to help—within reason.

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Final Note

These terms are here to protect DxVet, our users, and the integrity of our services. In case of discrepancies in interpretation for other languages, the Portuguese version of this document will prevail.

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Thank you for being part of DxVet. Now, go save lives!